Formula
Churn rate = Customers lost ÷ Customers at start of period × 100. Retention = 100% − churn.
X-Facture Finance Engine
Customer Churn Rate Calculator
Calculate customer churn rate and the corresponding retention rate for a period.
Calculator inputs
Your result
Customer churn rate120.00 %Primary calculated value
Retention rateSupporting metric
-20.00CalculationBased on your current inputs
functionHow it works
Measure customers lost relative to the starting customer base for the same period.
Formula
Churn rate = Customers lost ÷ Customers at start of period × 100. Retention = 100% − churn. Keep in mind
- For more precise reporting, use your company’s agreed cohort methodology.
Calculator guide
Customer Churn Rate Calculator
Calculate customer churn rate and the corresponding retention rate for a period.
35finance tools
How it works
Measure customers lost relative to the starting customer base for the same period.
Assumptions & notes
- For more precise reporting, use your company’s agreed cohort methodology.